MidCoast Council moves to streamline development application enquiries

Development applications enquiries can be answered by MidCoast Council's customer service officers, or for complex planning enquiries between 8.30am - 10.30am on any working day.
Development applications enquiries can be answered by MidCoast Council's customer service officers, or for complex planning enquiries between 8.30am - 10.30am on any working day.

Want to talk to a planner or building inspector about your development application? MidCoast Council is preparing to allocate a time on week days when that can happen.

Council this week announced it will introduce a new streamlined process for answering development enquiries from Monday, July 2, with the aim to improve customer service.

During normal office hours, council's customer service team members have been trained in planning matters and are able to handle most planning enquiries, council says.

"The change to our usual service will occur when an enquiry is complex and needs to be referred to a planner or building inspector," council's manager of development assessment, Bruce Moore said.

"We're introducing a specific time - from 8.30am until 10.30am every working day - where you will be able to speak to a planner or building inspector if your enquiry is too complex for customer service staff to answer."

In Forster and Taree offices, planners and building inspectors will be available in person. For the Gloucester, Stroud and Tea Gardens offices, enquiries can be made over the phone between 8.30am and 10.30am or an appointment can be made to see planners or building inspectors in person.

“If you call for complex enquiries at other times, we will do our best to answer your enquiry by the end of the next working day. And you can make a DA enquiry at any time and any place, by visiting midcoast.nsw.gov.au/DAenquiry and completing the online form,” Mr Moore said.

"We're making this change to streamline our development processes, and at the same time provide you with better quality DA decisions.”