MIDCOAST Water representatives will be at the Meeting Place on Denison Street in Gloucester today from 9am to noon to talk to residents about the high chlorine levels that impacted water usage on Wednesday.
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Present at the consultation will be the chair, Cr Tony Summers, deputy chair Cr Aled Hoggett and executive staff.
Around 11.30am on Wednesday, March 25 an overdose of chlorine occurred and MidCoast Water recommended water should not be consumed as a precautionary measure.
"We did work with the hospital, nursing home, schools and preschools and made sure they had bottled water," said a spokesperson from MidCoast Water.
"Unfortunately we did miss one school St Joseph's and we do apologise for that."
By that afternoon MidCoast Water advised residents of Gloucester that the water supply was then safe to drink with current chlorine levels posing taste and odour issues only.
At 6pm on Wednesday a further update was received that "Water main flushing is continuing in parts of Gloucester and MidCoast Water crews will continue to flush until sunset in the eastern part of town to reduce the chlorine levels in the water supply."
This flushing was then resumed on Thursday morning.
MidCoast Water has been in contact with NSW Health, NSW Office of Water and the Environmental Protection Authority (EPA) throughout the incident and the local company will be undertaking an in-depth internal investigation into the causes of the incident and the response.
MidCoast Water will be providing a $50 rebate on the next water account to every customer supplied by the Gloucester water supply scheme for the inconvenience caused by the outage and to offset water charges due to internal flushing.
Any commercial customers who feel they experienced significant financial loss as a direct result of the outage are asked to contact MidCoast Water's customer service centre on 1300 133 455.
